License keys are delivered digitally after successful payment. Most customers receive their order email within a few minutes. During busy periods or when a payment needs additional verification, delivery can take slightly longer.
How can we help?
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Check Spam, Junk, Promotions and Updates folders. Confirm that the checkout email is correct. If the message is still missing, contact support with your full name, payment email and order number.
Your order number appears in the confirmation email sent after checkout. It may also be available in your WDKey account order history when you purchased while logged in.
WDKey supplies software license keys for the product and edition shown on the product page. Always confirm that your installed edition matches the license you purchased before activation.
Follow the activation instructions included with your order. For Windows, use the Activation settings page. For Microsoft Office, open an Office app and enter the key when prompted or follow the redemption instructions included with the product.
Confirm that the installed product, edition, region and device count match your purchase. Retry carefully. If the error continues, contact support with your order number, a screenshot and the installed edition.
The allowed number of devices depends on the product. Check the product title and description before purchase. A one-device license should only be used on one eligible device unless stated otherwise.
Use the download link included with your order whenever one is provided. For Microsoft products, official Microsoft download pages are recommended. Avoid unofficial installers.
Removing older or conflicting Office installations can prevent activation and installation errors. Back up important files, uninstall incompatible versions, restart the device and install the purchased edition.
Reinstallation rights depend on the license type and product terms. Keep your order email and activation details safe. Contact support before major hardware changes when unsure about transfer eligibility.
Available payment methods are displayed during checkout and may vary by country or payment provider. Choose one of the secure options shown before placing your order.
Checkout is processed through the payment methods available on the site. Never share your full card details or account password by email or live chat.
Refund eligibility depends on the order circumstances and the applicable refund policy. Because digital products can be delivered immediately, contact support as soon as possible with your order number and issue details.
After approval and issuance, the time for funds to appear depends on your bank and payment provider. Allow several business days after receiving confirmation.
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