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Refund Policy

Refund Policy

At WDKey, we want every customer to receive a working digital software license with clear delivery and activation support.

Overview

WDKey sells digital software licenses delivered by email. Because digital products can be accessed immediately after purchase, refunds are reviewed based on the delivery status, activation status and support history of the order.

If your license cannot be delivered or cannot be activated after support review, we will help with a replacement or refund.

When a refund may be approved

You may be eligible for a refund if:

  • The product key was not delivered.
  • The license key is invalid and our support team cannot provide a working replacement.
  • You purchased the wrong product and the license has not been viewed, used, redeemed or activated.
  • A duplicate order was placed by mistake and the duplicate license has not been used.

Non-refundable situations

Refunds may not be available when:

  • The license key has already been viewed, used, redeemed or activated.
  • The issue is caused by incompatible hardware, unsupported software, or incorrect installation.
  • The customer refuses troubleshooting or activation support.
  • The purchase was made with incorrect customer information and delivery was completed successfully.

Digital licenses are sensitive products. Please check product details before purchasing.

Activation support

If you experience an activation issue, contact WDKey support before requesting a refund. Our team may ask for screenshots, error messages or order details to verify the issue.

We will first try to help you activate the license or provide a valid replacement when applicable.

How to request a refund

To request a refund, contact us with your order number, email address, product name and a short explanation of the issue.

  • Send your request to support@wdkey.com.
  • Include screenshots if there is an activation error.
  • Wait for our support team to review your request.

Refund processing time

Approved refunds are processed back to the original payment method when possible. Processing time may depend on your bank, payment provider or card issuer.

Most approved refunds are submitted within a few business days after review.