Orders & Digital Delivery
Questions about your order, license delivery and receiving your digital product.
Software products are delivered digitally. After your order is processed, your license information is sent to the email address provided during checkout.
Please check your inbox, spam, junk and promotions folders if you do not see the delivery email.
Most digital orders are processed quickly after successful payment. Delivery time can vary depending on the product, order verification and availability.
If you have completed your payment and have not received your order information, please contact our support team.
First, check your spam, junk and promotions folders. Also make sure you entered the correct email address during checkout.
If the email is still missing, contact WDKey Support and provide your order details so we can help you.
Keep your order confirmation and license email in a safe place. Depending on the product and account setup, order information may also be available through your customer account.
Software Licenses
Learn more about digital licenses, product compatibility and activation requirements.
Yes. WDKey products are digital software licenses. No physical product is required for digital delivery.
Always check the exact product edition, version, device requirements and license type before purchasing.
You can also review our Software Guides for additional installation and product information.
This depends on the specific license type and product. Some licenses are intended for one device, while other products may support multiple devices or users.
Check the product description before purchasing and follow the activation instructions supplied with your order.
First, verify that you are entering the key in the correct product and edition. Make sure there are no typing errors and that you are following the correct activation method.
If you still have a problem, contact WDKey Support with your order information and the activation error message.
Windows Activation
Common questions about Windows activation and installation.
Install the correct Windows edition first. Then open the Windows activation settings and enter the product key supplied with your order.
For detailed instructions, visit our Activation Guide.
Internet access may be required to complete Windows activation and verify the license with Microsoft's activation service.
A product key is generally intended for a specific Windows edition. Make sure the installed edition matches the license you purchased before attempting activation.
Microsoft Office & Microsoft 365
Answers about Office installation, activation and Microsoft 365 subscriptions.
Install the correct Microsoft Office version and follow the activation instructions provided for your product. The activation method can vary depending on the license.
Visit our Activation Guide for step-by-step instructions.
Microsoft Office products and Microsoft 365 products can have different licensing, activation and subscription models. Always check the exact product description before purchasing.
You can find Microsoft 365 activation instructions in our dedicated Microsoft 365 Activation Guide .
Payments & Refunds
Important information about payments, refunds and order issues.
Available payment methods are displayed during checkout. The options you see may depend on your location and the payment provider.
Refund eligibility depends on the circumstances of the order and our refund policy.
Please review the Refund Policy before submitting a request.
Please provide your order number, the email address used during checkout, the product name and a description of the issue. If you received an activation error, include the exact error message.
Never send your full payment card details or other sensitive payment information.
